The Ark was founded by Jay Floyd in 2006. Jay and his family were in search of a pet sitter or boarding facility in Chattanooga, Tennessee. Unfortunately, in 2005 there were no good options. While there were veterinarians and kennels none gave them the safe, fun, and loving feeling they wanted for their beloved fur baby. They were not alone, and they knew it, so in 2006 Jay opened the very first Ark Pet Spa & Hotel in Chattanooga’s North Shore. Jay wanted something better and knew he could create it with a strong crew around him. The Ark would be different than the competition; The Ark would provide hospitality to pets of all kinds. Like The Ark’s name and logo imply, it would be an all inclusive pet hotel and spa. Not only would The Ark provide a loving, safe, and fun environment for dogs, but it would also provide those things to all pets from cats and birds, to hamsters and even pet lizards. While the majority of the expected business was from dogs Jay was prepared; and from the start created dedicated square footage to board animals of all.
Jay also knew that simply building an Ark would not do, he needed a strong crew to keep the business afloat. The goal was always to find honest, pet lovers to crew The Ark, but not everyone knew how to properly care for pets in a safe and fun manner, that is why he sought guidance from experts in the field. The knowledge gained from the experts trickled down to every member of the crew. To this day crew training is a key to The Ark’s success. Without a strong, loving, and well-trained crew The Ark would surely fail. They wanted to make sure that every day and every year The Ark would move forward and improve it’s staff, facilities, and systems.
The Franchise COmpany
Jay positioned The Ark Pet Spa & Hotel to be a very professional, well developed business from day one. He developed strong procedures and trained the crews to provide premium customer service to every guest and their pet. The Ark's reputation grew. Shortly after opening their doors in 2006 the recession hit, and devastated many small businesses, but while some struggled to stay afloat The Ark continued to grow. In fact, during the height of the recession, from 2007 to 2008, The Ark Pet Spa & Hotel gross revenues grew +22%. While others failed The Ark grew! The company has now expanded from one to four locations in the Chattanooga and Atlanta area. With a proven business model, a strong brand, a growing industry, a great team, and a vision for expansion Jay decided to create a franchise offering. Beginning in June 2018 pet lovers were able to buy an Ark franchise.