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Franchisee Training & Support


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According to 2019 research based on official census data from the Journal of Economics & Management Strategy, the two-year franchise success rate is about 8% higher than the independent business success rate. The one-year survival rate for franchises is about 6.3% higher! 

The benefit of starting a franchise is you are jumping into a proven business model, with fully developed system and franchisor support from day one. We help franchisees avoid the pitfalls and headaches of starting from scratch.

We approach training with the knowledge that everyone learns differently. We utilize both online, video, classroom training as well as hands on training to ensure you are comfortable and confident when you open the doors of your Ark.

Pre-Opening Training

Our initial franchise management training program is available to all franchise owners and up to two others we agree upon prior to the start of training. Before opening an Ark all owners and management must attend and complete the initial franchise management training program. Training is broken into three segments from the time you sign the franchise agreement to the time you open your location we will be by your side guiding and encouraging!

  • The Ark University - Online learning management systems
  • The Bridge - Internal intranet system for owners & managers
  • Multiple franchisor support channels
  • Extensive hands on training

Ongoing Support 

After the opening of The Ark Pet Spa & Hotel our franchise support crew will work along side the franchise owner and his or her crew for a period of time to ensure the franchise owner is ready to take the reins. The Ark's support crew will regularly share training aids via online seminars, in person meetings, or webinars. We will also continually try to build relationships with vendors to make sure every Ark is getting the best possible deal on all of their supplies. The Ark support crew will also make regularly scheduled inspections to ensure every Ark is up to The Ark's high standards.


Training Topics

Ark History & Culture

Site Selection

Marketing

Business Systems

Managing a crew

Finance/bookkeeping

Customer Service

Software/Tech.

Dog Behavior/Free play

Daily operations

Leadership

Safety/CPR/First Aid

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