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Meet The Support Crew


John Floyd - Founder & CEO 

John Floyd moved to Chattanooga, TN from Los Angeles, California in the early 2000's and was disappointed when looking for a place to board his dogs. After a lot of thought he and his family decided to open the very first Ark location in Chattanooga. Jay knew he had something going when the market collapsed during the recession from 2007-2009 and The Ark's gross sales continued to increase. From the start Jay had a vision to expand and eventually franchise his idea. All efforts were made to create a structured and easily replicated business plan, operations, procedures, and brand. In 2018, once the systems and team were in place Jay decided to franchise The Ark Pet Spa & Hotel.

John's background is in real estate development and advertising. He has developed several commercial and residential properties in California, Tennessee, and Georgia. During his early years John was in print sales for McCann Erickson.

Julia Ellis - Franchise SUpport

Julia joined the Company in September 2020 as the Franchise Support Manager. Prior to joining the Company, Julia was the front desk supervisor and a dental assistant for Coleman Orthodontics from August 2017 to June 2014.

Adam Harbin - VP of Development

Adam joined The Ark Crew in 2014 as the marketing manager where he developed a strong online presence for the company and increased brand awareness significantly. Adam then took on additional roles including site selection, facility design, construction management, and crew training. In 2018 he was promoted to Vice President of Franchise Development. Adam took the lead in the development of 4 new Ark locations.

Sarah Rivas - Director of Operations

Sarah has been with the company since 2017. She began work for The Ark as a kennel manager, but quickly showed her enthusiasm for the corporate side of the business. In 2018 Sarah was promoted to Director of Operations with a focus on back of house operations. She has worked with The Ark crew in developing new crew training procedures for pet behavior, dog body language, pet CPR & first aid, as well as HR training. Sarah is also a certified pet nutritionist.

Other Non-Officer Support

Operational trainers, administrative assistant, bookkeeping, CPA, legal, HR.

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